Top 7 reasons why ERP implementation fails in Schools & Colleges

Acceptance to technology in educational schools & colleges is always indecisive. ERP (Enterprise resource planning) systems are a great solution to all the administrative needs of educational institutes. But it is observed that they happen to fail over time.

Let us understand 7 common reasons why ERP implementation can fail in educational institutes in spite of serving solution to all their administrative problems.

  1. Lack of thought coherence – Management is the core decision maker for educational institutes. Any move related to the organizational growth is initiated by them. It is seen that lack of understanding & unlike thinking amongst the management members is one major reason why ERP implementation fails at most institutes.

It is important for the management to have a same perception on the need, benefits & implementation process of an ERP at their institutes. This also means that the management needs to have a clarity about the problems faced at the administrative level & the project demands for a better solution.

2. Reluctance to acceptance – Though technology is influencing the educational system today, the stakeholders in this space are still skeptical about its application in their daily institutional activities. They are reluctant to bring any change to their work process only because of two reasons. Either the fear to change or technophobia.

Transforming the system means transforming the way stakeholders think. It is essential to remove this fear from their minds & educate them about the need & importance of technology. Educating the staff about the myths & misconceptions about technology can help them embrace the technical advancements.

3. Unfriendly training – All stake holders in the educational ecosystem are still not comfortable with technology. Bringing a chance overnight to the work process they have been following for years, is definitely not a smooth transition. It takes time for any system to adapt to a change.

Thorough training about the software features & the problems it can solve, is crucial for the institutional staff. Because it’s at the staff & administrative level the software is being used. A software is successful only when the staff is able to make a practical use of it. Hands on training with a proper guidance is a must by the vendor to ensure a smooth application along with a well documentation.

4. Lack of management interest – As we read above, management is the key decision maker at any institute. Sometimes ERP implementation fails at the primary level itself only because of lack of interest from the management. Sometimes the administration is willing to bring improvement to the process. But delayed responses from management can cause a failure in the software execution.

Management needs to keep a track of the software development & performance in order to understand the outcome. They need to make sure whether the software is efficient in solving the problems.

5. Product Reliability – With so many solutions available in the market, most institutes fail to select the right one for them. Key to this is making a complete analysis of the problems faced in the entire life cycle. Once you are clear about the difficulties, it becomes easier to choose the best fit solution for your institute.

You can check our post to help understand how to choose the correct ERP solution here

A quality software is always better than a software with a lot of features. Your software needs to focus only the institute’s needs & make sure to deliver the right solution. Also other thing we need equally understand is that a software cannot be judged against its price. Not necessary a product that’s costly will work better & one that’s cheap will not be as good. What institutes need to test is its efficiency & how cost effective it will be over a period of time.

6. Dedicated support from vendor – Institutes can come across various vendors that sell good software but that’s not just what is needed. Institutes fail to understand this very important thing. Probably one of the most significant reasons why ERP implementations fail.

Do not just look for the number of features in a software. ERP implementation is a long process that will have its good & bad days. It requires constant maintenance & monitoring in order for it to function well. Vendor needs to take complete ownership of any problems & bugs in the software during the time an institute is using it. 

7. Its one time investment – With great marketing, brands & products can become popular in no time. Due to lack of understanding about ERP’s, institutes can fall prey to such advertisements following them on the internet.

Look around. Take feedback from your neighbor institutes. Understand how the software is functioning at other institutes, know how long it took for it to stabilize there. Make competitive analysis for a better decision making. Make thorough research before you finalize to prevent any failure. Yes, it is time consuming, but it will be all worth it.

Understand that ERP is not a costly affair but a wisely made investment for improving your institute. Once institutes comprehend some of these common reasons as to why ERP’s fail & do not tend to repeat these mistakes, chances of such systems failing will lower significantly.

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